These terms apply when you create a Signatrue account or order a service through signatrue.ai or the Signatrue mobile app. Signatrue is operated by signatrue.ai. By placing an order you accept these terms.
Rapid Review gives an opinion on an autograph based on an online listing or description. It is generated entirely by our AI and machine-learning system, with no human inspection.
Pre-Auth gives an opinion based on the photographs and evidence you upload. It is not a physical inspection of the item.
We aim to deliver results within a reasonable time, but timings shown are estimates, not guarantees.
We may decline an item if the autograph is outside the range of signers we cover, or if the item is damaged or the images are unclear. If we decline an item, we refund the fee you paid for it.
Authentication involves judgement. Our results are opinions, not guarantees that an autograph is genuine or not genuine. Other experts, or Signatrue after a physical inspection, may reach a different conclusion. Please do not rely on a result alone when deciding whether to buy or sell an item.
Keep your account details accurate and your password private. You are responsible for orders placed through your account.
You can delete your account at any time from your account page or the mobile app. We ask you to confirm your password first. By default deletion happens 28 days after your request, and you can cancel during that period; you can also choose immediate deletion. New orders and payments are blocked once you request deletion. Our privacy notice explains which records we keep afterwards.
We show the price, including any voucher discount, before you pay. Payments are processed by Stripe. We start work on an order once payment is confirmed.
If you are a UK consumer, you normally have 14 days to cancel a service ordered online. Before payment, we ask you to expressly request that we start your assessment now and acknowledge that you lose your right to cancel once the result is delivered. We record your consent.
Before payment, you can cancel an unpaid order outright. While your order is in progress, you can request cancellation and a refund through the support option on your order.
After your result or certificate is issued, use the existing support request on your order to ask about cancellation or a refund. A refund is not guaranteed. A refund request is not a confirmed refund; we review requests and process any approved refunds manually. This does not affect your statutory rights.
If we cannot complete your order, we refund you in full. To ask about a refund, contact us through our contact page.
Your results and certificate cards are for your own use. You may share them, for example with a buyer or seller of the item. You must not alter a result, present it as relating to a different item, or use it or our name to suggest that Signatrue endorses a sale.
The QR code on your certificate card links to the live certificate, where others can check the result. Rapid Review results expire 30 days after issue, including when you have saved or shared a card.
Our results, reports and certificate designs remain our intellectual property.
Nothing in these terms limits liability that cannot be limited by law. This includes liability for death or personal injury caused by our negligence, for fraud, and your statutory rights as a consumer.
Otherwise, our total liability for any order is limited to the fee you paid for it. We are not responsible for losses that were not reasonably foreseeable, or for business losses such as lost profit or lost sales.
We may update these terms. The version in force when you place an order applies to that order.
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
Contact us through our contact page.